This is screwed up

[figmo]

My first mortgage is with Washington Mutual.

WAMU was sucking escrow payments for insurance out of me when I already had insurance. My insurance co. repeatedly sent them info to that effect, but only when the agent at my office switched did WAMU get this information. They informed the agent they'd be sending me a check for the amount they'd sucked out of me (a little over $1500.00 -- not exactly chump change!).

This was in mid-October, and the check has yet to arrive. I called earlier this week and they assured me the disbursement had been made, although the amount they gave was around $1100 and not $1500. Today I called to find out a) where they'd sent the check and b) what ever happened to that extra $400.

Well...according to the customer service rep, they removed the insurance money and put it back into my escrow account. In other words, they merely reclassified the money in the account instead of giving me what's rightfully mine.

I'm ready to scream.

Comments

[kyburg.livejournal.com]

They usually re-evaluate escrow accounts once a year and refund what you won't need - it takes time, but you will get it. *soothes*

WAMU sucks monkey butt. You have my sympathies.

[madfilkentist]

FWIW, I've had mortages with Washington Mutual on two occasions in the past and didn't have problems with them. Hopefully you can get them to pay the excess escrow back to you.

[figmo.livejournal.com]

That's my plan. I just woke up and now have to call my insurance agent to make this happen (sigh).