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[personal profile] figmo

I have no cable modem signal coming into my house. Comcast thinks it's my cable modem, but I tried plugging another cable modem in and it still got no signal.

I told Comcast support that there was no cable signal coming into my house. They were nice, but they didn't seem to be able to figure out that there was no signal coming in.

This means that until my modem situation is fixed, I cannot get onto the Internet from home, save for a few posts from my iPhone.

Posted via LiveJournal.app.

Date: 2012-04-04 02:46 pm (UTC)
From: [identity profile] randwolf.livejournal.com
I commend a local ISP + DSL to your attention. It is a bit slower and a bit more expensive, but far more reliable than Comcast. Comcast's service is v. nice when it works, but when it doesn't it is near impossible to get it fixed. This also goes for billing problems.

Date: 2012-04-04 09:21 pm (UTC)
From: (Anonymous)
Hi there!

I work for Comcast. I can help in making sure this is taken care of for you. Please feel free to contact me.

Sorry for the trouble.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

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